RETURN POLICY
**Return Policy**
We want you to be completely satisfied with your purchase. If for any reason you are not, and the item has not been worn or used, you may return it for a full refund. Please ensure that the item is in its original condition and packaging.
To initiate a return, please contact our customer service team within 30 days of receiving your order. Note that the customer is responsible for the cost of return shipping. Once we receive the returned item and confirm its condition, we will process your refund promptly.
Thank you for your understanding and cooperation.
Frequently Asked Questions (FAQ)
About Our Scrunchies
Q: What materials do you use for your scrunchies?
A: We use high-quality, soft fabrics and wider elastic to ensure comfort and durability. Our designs often feature rustic and colorful patterns that are gentle on your hair.
Q: How are your scrunchies different from others on the market?
A: Our scrunchies are handmade with wider elastic and softer materials to prevent scalp tugging, breakage, and frizz. They’re designed for both style and comfort.
Ordering & Shipping
Q: How can I place an order?
A: You can place an order directly through our website. Just browse our collection, add your favorite scrunchies to your cart, and proceed to checkout.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to Canada only right now. Shipping rates and times will vary based on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within 5-7 business days. Shipping times vary, but you can expect your order within 7-10 business days for domestic shipments and 10-14 business days for international shipments.
Wholesale Inquiries
Q: Do you offer wholesale options?
A: Yes, we do! You can apply for a wholesale order through the contact page and email me with an inquiry.
Q: What is the minimum order quantity for wholesale?
A: The minimum order quantity for wholesale orders is 50 scrunchies.
Q: Can I customize the designs for my wholesale order?
A: Yes, we offer customization options for wholesale orders, including fabric, color, and design variations. Contact us for more details.
Care Instructions
Q: How should I care for my scrunchies?
A: To keep your scrunchies looking their best, hand wash them in cold water with mild detergent and lay them flat to dry. Avoid using bleach or harsh chemicals.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase if the scrunchies are in their original condition. Please see our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order number and reason for return.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at dngarriss@outlook.com or by phone at 434~444~2336. We’re here to help with any questions or concerns you may have.
Q: Do you have a physical store?
A: We currently operate online only.
For any other questions, feel free to reach out to us. We’re always here to help!
Countryside Designs Co.- Beautiful, Comfortable Scrunchies for Every Occasion